Cancellation & Refund Policy
All purchases and rentals are non-refundable. Please read this policy carefully before ordering.
Important Notice
All purchases and rentals are non-refundable. Once the game/account is activated and delivered, we do not accept cancellation or refund requests for any reason.
Refund Policy
- All purchases and rentals are non-refundable.
- Once the game/account is activated and delivered, we do not accept cancellation or refund requests for any reason.
- In case of early game completion for rentals, you may qualify for a discount on your next rental — but no refund will be issued.
Rental Specific Terms — Early Game Completion Benefits
- If you complete a rental game early, inform us immediately.
- You may qualify for a special discount on your next rental.
- This is a courtesy benefit, not a refund or credit.
- Discount eligibility is at our discretion based on rental history.
Permanent Purchase Terms — 12-Month Warranty Coverage
- All permanent games include a 12-month warranty period.
- Warranty covers lock/access issues only.
- We provide support, replacement, or fixes during the warranty period.
- Warranty becomes void if the account is shared or transferred.
- After 12 months, no support or replacements are available.
Post-Warranty Policy
After the 12-month period, any lock or access issues will not be covered, and no refund or replacement will be available.
What Voids Your Warranty / Service
- Changing login credentials or account settings.
- Sharing account with others or logging in on multiple devices.
- Deleting or altering game/account files from console.
- Using account for unauthorized activities.
- Attempting to transfer or resell the account.
- Removing account from console before warranty ends.
No Exceptions Policy
We maintain a strict no-refund policy for the following reasons:
- Digital products cannot be "returned" once delivered.
- Account access is immediately provided upon payment.
- Our pricing reflects the no-refund policy.
- This policy protects both buyers and sellers.
- All terms are clearly stated before purchase.
Customer Responsibilities
To ensure the best service experience:
- Read all terms carefully before making a purchase.
- Ensure your console meets game requirements.
- Follow all account usage guidelines strictly.
- Contact support immediately if you encounter issues.
- Provide video proof for rental returns as required.
- Communicate with us about game completion or issues.